MAIN STAGE SESSION

The True Differentiator in Restoration

In a crowded restoration market, what truly sets companies apart isn’t how fast we dry buildings or how well we write estimates—it’s how we make people feel in the process. In this closing keynote, Chris Nordyke and Brandon Reece of Floodlight pull back the curtain on what they learned from the Ritz-Carlton leadership experience and how they transformed those insights into a living, breathing customer experience culture inside a growing restoration business. Expect real stories, practical strategies, and a fresh lens on what it takes to create a brand people trust, remember, and rave about.