Property loss is more than a claim number, scope, or estimate. It is a disruptive and often emotional event for the person, family, or business experiencing it. This breakout session will focus on shifting the mindset of restoration and insurance professionals from simply managing the claim to truly supporting the customer through the loss. We’ll discuss how empathy, communication, and awareness can improve the customer experience, build trust, reduce frustration, and create better outcomes for everyone involved in the restoration and insurance process.